Waterloo – What Happened…


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South Western Railway has apologised for the chaos seen at Waterloo station yesterday, which saw some passengers face a six-hour journey to get back to Winchester.

A South Western Railway spokesperson told Winchester Today: “We are very sorry for the disruption to passenger journeys on Monday 11 December and the inconvenience this caused.

“An electrical lineside fire just outside Waterloo Station caused considerable damage to track and signalling equipment.

“As a result, platforms 1-9 were unavailable for use which caused severe delays, cancellations and short notice alterations throughout the afternoon. In the evening we closed Waterloo station for a short period of time to avoid the station becoming dangerously overcrowded.

“Network Rail engineers worked to restore power and access to all platforms, however, the lack of platforms at the start of the evening peak resulted in severe disruption to services across the network as trains queued to get in and out of Waterloo.

“This made last night’s journey home incredibly difficult for many of our passengers and has also impacted some services this morning for which we apologise. Our controllers had to run services on a train by train basis due to the extent of disruption which made it very difficult to give advance notice of alterations and other details on information screens.

“Please note that passengers who held tickets for travel on 11 December but were unable to travel, can use them on Tuesday 12 December.

For details around how to claim Delay Repay compensation passengers should visit:www.southwesternrailway.com/contact-and-help/refunds-and-compensation/delay-repay